New MacBook Pro (again)
When they came out in October, I bought myself a brand new MacBook Pro to upgrade my seriously aging PowerBook G4. It was a great investment. This thing is thinner, lighter, (comparatively) blazing fast, and has a crisp and bright screen.
So you can imagine my surprise last night when I’m sitting on the couch and my MacBook suddenly turns off while I’m using it. When I try to turn it on again, I hear the fans spin up, the light on the front comes on, but the hard drive doesn’t spin up and the screen stays sadly black.
This morning I tried all the troubleshooting steps for this kind of problem, but no avail. Then I made an appointment with the Genius Bar down at Fashion Valley. The guy behind the bar examines it for 5 minutes, then says “I’m gonna give you a new computer.” Sweet! Given the new hard drive location, he just swapped my old hard drive into the new machine.
Now I’ve got a spanking new machine, fresh battery, and all my data. Very happy. I know it’s trendy to gripe about Apple when their products fail, but you can’t beat their customer service (at least, when your purchase is under warranty or Apple Care).
I felt the same way with IBM when my Thinkpad T42 (OLD!) broke down with a busted-ass harddrive. They express shipped me a good box and paid for all shipping (express) as well as the (still under warranty) parts. I’m glad to hear Apple has such good customer service too… because my next laptop may be a MacBook…
The new macbooks are still shutting down at random? I thought this would be resolved by now. Mine died two days after my warranty was up and now I have a really fucking expensive paper weight! :p Why? Apple? Why?